Important Reminders: 

Smartphones with Carer HQ – you will not be able to use your smartphone with Carer HQ to renew or update animal information.

Apple products and Tablets with Carer HQ – if you are using an Apple product or tablet, you will need to download Google Chrome as your internet search engine and access Carer HQ via Google Chrome.

Editing Call sheets  with Carer HQ – We are aware of a system glitch with members not being able to edit their own call sheets, we are working on rectifying this issue.  If you are affected by this, please email with your name, membership number and the call sheet/s number affected.

Renewals – WIRES has had a great response to renewal for 2016-2017 and as a result we have a back log to process.  Thank you for your patience.   Please contact us if you have not received your new ID Card and Authority by the end of April 2016.  You can use your old card and Authority until you receive the new ID Card and Authority in the mail.

xMatters – please make sure when you are inputting host name and password information into the xMatters free App, you must manually input all the information and not cut, copy and paste

Carer HQ - If you can’t access Carer HQ, please delete your internet browser history and try again.

          About this site: An explanation for visitors can be found here.

New Users: Grab the "Cheat Sheet" from here - it is a great help when getting started with the site.

WIRES Head Office Contacts

WRO member line - (02) 8977 3309 

Kristie Harris - WRO Manager -

Member availability -


- Membership enquiries please send to

- Login info and getting started plus any technical difficulties - contact Lynelle O'Bryan  on (02) 8977 3394 or

WIRES xMatters New Rescue System

We have recently implemented a new rescue communications system with the 20 branches working with the WRO (WIRES Rescue Office).

All rescuers can set up a user account, following the instructions below & you can login to the system and edit your availability and the devices you are contacted on at any time.

If you have an Apple or Android smartphone and you are a WIRES rescuer you can also download the free WIRES/xMatters app that is ONLY for WIRES volunteer rescuers. The app is the best option for rescue communication where possible as it's free for the WRO to send the messages & free for volunteers to reply to the messages (and you can add comments when you reply).

Download the user account set up & app install document and follow all the steps in the document. 

Download the availability and device set-up instructions document and follow all the steps in the document. 

Download the instructions for setting up your computer dashboard and follow all the instructions in the document. The xMatters website address is 

Once you have set up a user account for your computer on xMatters you can login via the xMatters website to see ‘live rescue data’ showing any/all outstanding rescues for your branch at that point in time. 

Please contact with any questions on the rescue system.

Member Renewals for 2016-2017 

Please refer to your WIRES ID card and if the expiry is 31st March 2016, you will need to renew for 2016-17 or for three years to 2019.

Emails will be sent in the next few weeks to all those who need to renew their membership this year. If you do not receive an email and your WIRES ID card shows an expiry date of 31st March 2016 please contact with your correct email address.

Follow this link to renew your WIRES membership via our online payment system. 

If you prefer to renew your membership by mail please follow this link.